Ordering and Payment
1. How do I place an order?
Browse our product catalog, select your preferred size and color, and click "Add to Cart." Proceed to checkout, fill in your details, and complete the payment process.
2. What payment methods do you accept?
We accept payments via credit/debit cards, UPI, net banking, and popular wallets.
3. Can I cancel or modify my order?
Orders can be canceled or modified within specific timeframe of placing them. Contact our customer support team immediately for assistance.
4. Are bulk orders available?
Yes, for bulk orders, please contact us at info@junoix.com.
Shipping and Delivery
1. How long does shipping take?
Orders are typically processed within 1-3 business days and delivered within 2-9 business days after dispatch, depending on your location.
2. Do you offer international shipping?
Currently, we ship only within India. Stay tuned as we expand our services!
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use the tracking link to follow your order's progress.
Returns and Exchanges
1. What is your return policy?
We accept returns for damaged or defective items within 5 days of delivery. Please refer to our Shipping & Return Policy page for more details.
2. Can I exchange an item for a different size?
Yes, exchanges are accepted. Customers will need to place a new order for the desired size and cover the associated costs.
Product Information
1. How do I choose the right size?
Refer to our Size Guide for detailed size charts and measuring instructions for men and women.
2. Are your products eco-friendly?
Many of our products are crafted using sustainable materials and processes. Check individual product descriptions for more details.
3. Will the colors of the items match what I see online?
We strive for accuracy, but slight variations in color may occur due to screen settings.
Promotions and Discounts
1. How do I apply a discount code?
Enter your discount code in the designated field at checkout, and the discount will be applied to your order total.
2. Can I use multiple discount codes on a single order?
No, only one discount code can be applied per order.
Account and Support
1. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows for faster checkouts and order tracking.
2. How can I contact customer support?
Reach out to us via email at info@junoix.com.